Your first visit, minute by minute
New place, new sounds, new hands. Here’s exactly how we make the first appointment the easiest one your pet has ever had.
What happens when you arrive
The first visit runs a little longer than a normal appointment, and the extra time is all at the start.
15 min
Early arrival
for first-timers
What to bring along
Not much — but these four things make the first visit noticeably smoother for everyone involved.
We’d rather send you home with a half-finished groom and a happy dog than a perfect cut and a shaking one.
— the promise every groomer here signs
Two rules we never break
They cost us time and the occasional bad review from a human. The dogs have yet to complain.
Breaks over deadlines
A stressed pet gets a pause, every time, even when we’re behind.
Force-free handling
No pinning, no muzzling by default, no “just getting it done.”
First-visit questions
Everything nervous owners ask us on the phone, written down so you don’t have to call. Unless you want to.
How long is the first appointment?
My dog has bitten a groomer before. Be honest — can you take them?
Can both of us come to drop-off?
What if my pet just isn’t coping?
Do you take pets on medication?